Huawei and telecom operators won the 2023 Glotel Digital Intelligent Transformation Award

At the 11th annual Global Telecoms Awards (GLOTEL Awards), Huawei and Indonesia's Indosat Ooredoo Hutchinson (Indonesia IOH) won the Driving Digital Transformation Award. Together with China Mobile, we won the Telecoms Excellence Award. Hosted by Telecoms.com, a subsidiary of Informa, Glotel recognises today's companies that are contributing to the development and transformation of the communications industry and continue to innovate. Huawei, IOH Indonesia and China Mobile won two awards in the field of digital transformation and the Telecommunications Excellence Award, which is a high recognition of the innovation and business results achieved by Huawei and global telecom operators in the field of digital transformation.

With the booming development of technologies such as 5.5G and AI large models, digital intelligence transformation has become a strategy for global operators. Huawei and operators have more than 20 years of practical experience in the field of digital intelligent transformation, and continue to adhere to the transformation goal of improving experience, improving quality and efficiency, and innovating and increasing revenue. Operators have selected value scenarios along different transformation paths and achieved remarkable results. Indonesia IOH and China Mobile have provided best practice reference for global operators in digital intelligent transformation.

IOH has cooperated with Huawei to explore the transformation of digital operation and maintenance, adhering to the transformation concept of 3P+1C (People, Platform, Process, Criteria) based on personnel, platform, process and standards, and cooperating with Huawei includes intelligent operation and maintenance, network optimization, and experience management of the "whole family bucket" data intelligence solution. Improved network stability and customer experience. At the same time, IOH practices operational maturity assessment, driving automation and closed-loop of multiple scenarios from business to technology, such as converged data-driven decision-making, process automation, artificial intelligence assistance, etc., helping NOC (Network Operation Center) fault order decrease by 33%. 64% drop in customer complaints; Web traffic grew 8.4% and the APP experience improved significantly.

With the in-depth application and development of cloud computing technology, DevOps under the background of cloud native technology is also facing new challenges in the transformation of digital intelligence. China Mobile promotes cloud-native evolution and DevOps transformation through the construction of Panzhou DevSecOps platform. China Mobile Jiangsu Company and Huawei BSS project carried out in-depth DevOps practice based on the platform, and built delivery capabilities such as agile development, CICD pipeline, gray scale publishing and AI (AIOps) intelligent operation and maintenance, successfully helping Jiangsu Mobile realize the comprehensive transformation of cloud native architecture, digital delivery and intelligent operation and maintenance. As a result, the demand delivery cycle is increased by 50%, the system process fault self-healing rate reaches 90%, and the problem solving cycle is improved by 49%.

In the future, Huawei will continue to uphold "customer-centric" and better serve the transformation and development of operators' digital operations and maintenance through continuous technological innovation and in-depth cooperation.